Order processing takes 0–2 business days. Our current delivery time is 6 to 12 business days, including processing time. We appreciate your understanding. To make it up to you, we do not charge any shipping fees we cover these entirely ourselves.

Yes, this is possible. Please send an email within 3 hours after placing your order to info@ferozas.com, including your name, your order number (from the confirmation email), and the reason for cancellation. After this period, cancellation is unfortunately no longer possible.

Once your order has been shipped, you will receive a tracking number from us. With this, you can easily check the shipping status at any time via our Order Tracking (Track & Trace) page and know exactly when your package will arrive.

This should of course not happen. Please simply send us an email with your full name and your email address to info@ferozas.com, and we will take care of it as quickly as possible.

If you have not received anything after the delivery time has passed, please contact us at info@ferozas.com. We will immediately check where your package is. If your email remains unanswered, please also check your spam folder.